Shipping & Returns
EU‑27 shipping only, easy returns, and a 30-day money-back guarantee. We make it simple to get your Apptoken within the EU.
The Essentials
EU‑27 Shipping Only
Free on bundles, €50 on single devices
30-Day Guarantee
Full refund if you're not satisfied
Easy Returns
Simple return process via email
Shipping Information
Delivery Times
European Union (EU‑27)
Shipping from Finland to EU‑27 only
Important Shipping Notes
- •Tracking: You'll receive tracking information as soon as your order ships
- •EU‑27 only: We currently ship within the EU‑27. Non‑EU customers can join our waitlist via the shop page.
- •Processing: Orders typically ship within 1-2 business days
- •Address: Make sure your shipping address is complete and accurate
Returns & Refunds
30-Day Money-Back Guarantee
We're confident Apptoken will help you manage your screen time better. If for any reason you're not satisfied, you can return your unopened Apptoken within 30 days of delivery for a full refund.
How to Return Your Apptoken
Contact Us
Email hello@apptoken.co with your order number
Get Return Instructions
We'll send you return instructions (prepaid label for EU)
Send It Back
Pack the unopened device and ship it back
Return Requirements
- • Device must be unopened and in original packaging
- • Return must be initiated within 30 days of delivery
- • Refund processed within 5-7 business days after we receive the return
- • Original payment method will be refunded
- • Return shipping: We provide prepaid labels for EU customers.
Warranty
1-Year Limited Warranty
Every Apptoken comes with a one-year limited warranty against manufacturing defects from the date of purchase. This covers any issues with the NFC functionality or physical defects in materials or workmanship.
What's Covered:
- • NFC chip functionality
- • Manufacturing defects in materials
- • Workmanship issues
What's Not Covered:
- • Damage from misuse or accidents
- • Normal wear and tear
- • Damage from water or extreme temperatures
- • Cosmetic damage that doesn't affect functionality
Questions About Shipping or Returns?
Our support team is here to help with any shipping or return questions.